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Customer success manager

Cargoplot is the best tech startup in logistics! We are building an innovative platform that allows companies that want to transport goods to do so as easily as possible. In this way, we ensure that our customers can collaborate without barriers with suppliers and customers all over the world. We are a small company with a dedicated team that continuously goes all out to make the platform as beautiful and good as possible. We also think it's important to celebrate our achievements together with fun activities. We are growing fast and have plenty of potential to grow even faster. To reach this potential, we are looking for you!

Does this sound like something for you?

With your true passion for customer experience and service-focused mentality, you're responsible for giving our clients the best possible experience. Your most important responsibility is helping clients through the logistics process on the Cargoplot platform. You'll communicate with our freight forwarding partners on behalf of clients, request relevant information from all stakeholders around a logistics operation, and update the client on shipment status. A lot of information will come your way, and sometimes time the time to handle all these requests is limited. During busy times you can maintain a calm manner.

Do you recognize yourself in the following?

- Strong communication skills in Dutch and English;

- Highly customer-oriented

-  Accurate and thorough in your way of working

...and partly in...

- Experience in a client-facing role (e.g. sales, customer success, hospitality);

- Experience with CRM systems (e.g. Hubspot or Salesforce);

- Experience with the world of logistics;

- Business, marketing, or hospitality background.

What will you get from us?

- Competitive salary;

- The possibility of unrivaled responsibility development;

- An inspired team to work within an inspiring high paced environment;

- A lot of room for personal touch and development;

- An inspiring and fast-paced work environment;

- Free lunch and an extensive offering of snacks;

- A lot of fun team building activities with your team;

- Friday drinks and office parties.

Interested?

Send over your information and we will be in touch ASAP. See you soon!👇

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